We want you to love your Sandalwood Road products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.
ELIGIBILITY FOR RETURNS
- Returns are accepted within 30 days of delivery.
- To be eligible, the item must be:
- Unused and unopened
- In its original packaging
- Unused and unopened
- Proof of purchase (receipt or order confirmation) is required.
REFUNDS
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be issued to your original payment method within 5 to 10 business days.
- Please note: original shipping charges are non-refundable.
EXCHANGES
- Exchanges are only available if you received a defective or damaged product.
- If this occurs, please contact us immediately with your order number and photos of the product.
SHIPPING RETURNS
- Unless the product is defective, customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item without tracking.
HOW TO START A RETURN
To initiate a return or exchange, please email us at info@sandalwoodroad.com.au with your order number and details about the issue.