FAQ
What is the order processing time?
We pride ourselves on great customer service. Order processing times are between 1 to 3 business days after the day you placed your order. Most orders are processed within 24 hours.
How long will it take for my package to arrive?
All orders are processed and shipped via Australia Post on weekdays (excluding public holidays). After placing your order, your package should be shipped out within 1 to 3 business days, and you will receive an email with the tracking number soon after.
What is the cost of shipping?
Our shipping costs within Australia are charged at a flat rate as follows:
$10 for standard orders
$15 for Express Post orders
FREE standard postage for orders over $100
We currently only ship within Australia.
How can I track my order?
You can track your order anytime by scrolling to the bottom of the page, following the Track My Order link. Simply enter your order number and the email address you used at checkout to see the latest updates on your delivery.
Do you still have a question? Send us an email via info@sandalwoodroad.com.au